Privacy Policy

1Information We Collect

When you use HomelyFoods.shop, we may collect information such as:

• Name
• Mobile number
• Email address, where provided
• Delivery address and location details
• Account/login information
• Order history and order details
• Payment and transaction-related information
• Information provided when contacting customer support
• Information relating to offers, rewards, referrals or Homely Coins, where applicable
• Device, browser and technical information necessary for operating and securing the Website
• Information about how you use the Website, such as pages or features accessed

We only seek information that is reasonably necessary for providing and improving our services.

2How We Use Your Information

We may use your information to:

• Create and manage your Homely Foods account
• Process and deliver your food orders
• Confirm and communicate order details
• Process payments and refunds
• Provide customer support
• Maintain your order history
• Provide applicable offers, rewards, referrals or Homely Coins
• Contact you regarding your orders or important service-related matters
• Improve our food, services, Website and customer experience
• Detect, prevent and investigate fraud, misuse or unauthorized activity
• Maintain the security and functionality of the Website
• Comply with applicable laws and legal requirements

3Payments

Where online payment is available, payment information may be processed through third-party payment service providers.

Homely Foods does not intend to store your complete card, UPI, banking or other sensitive payment credentials on its own systems unless specifically required and lawfully permitted.

Payment providers may process information according to their own privacy policies and security practices.

4Delivery Information

We use the delivery information provided by you to fulfil your order.

Your name, phone number and delivery address may be shared with relevant personnel, delivery partners or service providers only to the extent reasonably necessary to complete and support your order.

5Cookies and Similar Technologies

HomelyFoods.shop may use cookies or similar technologies to maintain login sessions, remember preferences, improve functionality, understand Website usage and provide a better user experience.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some Website functionality.

6Sharing of Information

We do not sell your personal information as a business practice.

We may share necessary information with trusted service providers or partners when required to operate our services, such as:

• Payment service providers
• Delivery/service partners
• Website hosting and technology providers
• Customer-support providers
• Security and fraud-prevention providers
• Government authorities or law-enforcement agencies where required by applicable law

We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security.

7Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

8Your Account

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

If you believe that your account has been accessed without authorization, please contact Homely Foods as soon as possible.

9Communications

We may contact you through phone, SMS, email, WhatsApp, notifications or other available communication methods for purposes such as:

• Order confirmation
• Delivery updates
• Payment or refund information
• Account-related notifications
• Customer support
• Important changes to our services or policies

Promotional communications, where applicable, may be subject to your preferences and applicable law.

10Children's Privacy

HomelyFoods.shop is intended for users who are legally able to enter into transactions under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that information belonging to a child has been provided to us improperly, please contact us.

11Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, fraud prevention, dispute resolution and compliance with legal obligations.

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

12Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to access, correction, updating, withdrawal of consent where applicable, or deletion/erasure where legally available.

Requests may be made using the contact details provided below. We may need to verify your identity before processing certain requests.

13Third-Party Websites and Services

HomelyFoods.shop may contain links, payment interfaces or integrations provided by third parties.

Homely Foods is not responsible for the privacy practices of third-party websites or services. We encourage you to review their respective privacy policies before providing information to them.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

The updated version will be posted on HomelyFoods.shop with a revised effective date.