Terms & Conditions

1About HomelyFoods.shop

HomelyFoods.shop is an online platform operated by Homely Foods for displaying and ordering food and related products/services offered by Homely Foods.

We may update, add, remove or modify products, prices, menus, offers, availability and Website features from time to time.

2Account Registration

To use certain features of the Website, you may be required to create an account. You agree to:

• Provide accurate and complete information
• Keep your account information updated
• Keep your login credentials and OTPs confidential
• Not use another person's account without authorization
• Immediately inform us if you suspect unauthorized access to your account

You are responsible for activities carried out through your account unless caused by circumstances beyond your reasonable control.

3Food Orders

When placing an order, you must provide accurate delivery and contact information.

An order is considered successfully placed only after the Website or Homely Foods provides appropriate confirmation.

Order acceptance may depend on product availability, operating hours, delivery availability, payment status and other operational circumstances.

We reserve the right to decline, cancel or modify an order where reasonably necessary, including where:

• A requested item is unavailable
• The delivery location is outside our service area
• There is an incorrect price or product information
• There is a suspected fraudulent or unauthorized transaction
• There is a technical or system error
• Circumstances beyond our reasonable control affect fulfilment

Where payment has already been received for an order that we cancel, the applicable amount will be refunded according to the relevant payment/refund process.

4Product Availability and Information

We make reasonable efforts to keep menu information, prices, photographs and descriptions accurate.

Food photographs are for representation purposes and actual presentation may vary.

Availability of food items may change based on stock, ingredients, preparation capacity and operating conditions.

5Prices and Charges

Prices displayed on HomelyFoods.shop are the applicable prices shown at the time of ordering unless there is an obvious technical or pricing error.

Applicable taxes, delivery charges, packaging charges or other applicable charges, if any, will be displayed or communicated as applicable before order completion.

We may change prices or charges from time to time without affecting orders that have already been accepted, except where correction is necessary due to an obvious error or applicable law.

6Payments

We may provide one or more payment methods, including online payment and other payment options made available on the Website.

You agree to provide valid payment information and authorize the applicable payment transaction for your order.

If a payment is unsuccessful, the order may not be processed until successful payment or another accepted payment method is confirmed.

Refunds, where applicable, will be processed through the appropriate payment method or as otherwise reasonably determined by Homely Foods.

7Cancellation, Refunds and Order Issues

Cancellation and refund eligibility may depend on the stage of order preparation, delivery status, reason for cancellation and applicable law.

If an order has already been prepared or dispatched, cancellation may not always be possible.

If you receive an incorrect, incomplete or materially damaged order, please contact Homely Foods promptly with the order details so that we can investigate and provide an appropriate resolution.

Any refund or replacement will be subject to verification and the applicable Homely Foods policy.

Nothing in these Terms is intended to limit any consumer rights that cannot lawfully be excluded.

8Delivery

We make reasonable efforts to deliver orders within the estimated delivery time communicated to you.

Delivery times are estimates and may be affected by traffic, weather, high order volumes, staffing, technical problems, location accessibility or other circumstances beyond our reasonable control.

You should provide a correct and accessible delivery address and remain reasonably available to receive the order.

If an order cannot be delivered because the customer provided incorrect information, is unavailable, refuses delivery or the location is inaccessible, Homely Foods may take an appropriate action based on the circumstances.

9Offers, Rewards, Referrals and Homely Coins

Homely Foods may provide promotional offers, referral benefits, rewards or Homely Coins from time to time. Unless specifically stated otherwise:

• Offers are subject to their individual conditions.
• Offers may have validity periods, eligibility requirements or usage limits.
• Homely Coins or similar promotional credits may not be treated as cash.
• Homely Coins may be valid only for the period specified by Homely Foods.
• Promotional benefits may not be transferable or redeemable for cash unless expressly stated.
• Homely Foods may cancel or reverse rewards or promotional credits obtained through fraud, misuse, duplicate accounts, manipulation or violation of applicable conditions.

Specific offer terms displayed with an offer will take precedence over general promotional terms where applicable.

10Prohibited Use

You agree not to:

• Use the Website for unlawful purposes
• Create false or fraudulent accounts
• Provide misleading information
• Attempt to gain unauthorized access to accounts or systems
• Interfere with Website security or functionality
• Exploit technical errors, pricing errors or promotions
• Use bots, scripts or automated systems to abuse the site
• Engage in fraudulent payment or refund activity
• Misuse offers, referrals, rewards or Homely Coins
• Copy, reproduce or commercially exploit Website content

11User Reviews and Content

If the Website allows customers to submit reviews, feedback, photographs or other content, you agree that the information you submit should be truthful, lawful and not harmful, abusive, defamatory or misleading.

You should not submit another person's personal information without appropriate authorization.

Homely Foods may remove content that violates these Terms or applicable law.

12Intellectual Property

The Homely Foods name, logo, branding, Website design, text, photographs, graphics, menus and other content provided by Homely Foods are protected by applicable intellectual property laws.

You may use the Website for personal and legitimate purchasing purposes only.

You may not reproduce, modify, distribute, sell or commercially exploit Homely Foods content without prior written permission.

13Website Availability

We aim to keep HomelyFoods.shop available and functional, but we do not guarantee uninterrupted or error-free access at all times.

The Website may occasionally be unavailable due to maintenance, updates, technical problems, network failures or circumstances beyond our reasonable control.

14Limitation of Liability

Homely Foods will take reasonable care in providing its services.

To the extent permitted by applicable law, Homely Foods will not be responsible for losses caused solely by circumstances outside its reasonable control, including internet failures, third-party payment failures, extraordinary delivery disruptions or other force majeure events.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

15Suspension or Termination of Accounts

Homely Foods may suspend or terminate an account where there is reasonable evidence of fraud, misuse, unauthorized activity, abuse of offers/rewards, violation of these Terms, or other unlawful or harmful activity.

Where appropriate, customers may contact Homely Foods to request clarification or resolution.

16Privacy

Your use of HomelyFoods.shop is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

17Changes to These Terms

Homely Foods may update these Terms & Conditions from time to time.

The updated Terms will be published on HomelyFoods.shop with the revised effective date.

Your continued use of the Website after an update may constitute acceptance of the revised Terms, subject to applicable law.

18Governing Law and Disputes

These Terms are governed by the laws applicable in India.

Any dispute will be subject to the jurisdiction of the courts and competent authorities having jurisdiction over the relevant Homely Foods business location, subject to applicable consumer-protection laws and the jurisdiction available to consumers under applicable law.